To customers contacting us by fax

Recently, we have had customers contact us claiming that their faxes were sent to the wrong address, or that they placed orders despite not receiving the fax.

We confirm receipt of faxes by email, but there are many cases where the fax is not received.

If you contact us by fax, we will usually contact you by phone within a day or two (excluding our holidays).
If you have not received a response from us, please contact us by phone to confirm that your fax has arrived.